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Privacy Policy

**Please note that this is a draft
Effective Date: [Insert Date]

This Privacy Policy (“Policy”) describes how Tempo Rides Plus (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you use our mobile application, website, or transportation/courier services (“Services”). By accessing or using our Services, you agree to the terms of this Policy.

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1. Information We Collect

We collect information about you in various ways, including directly when you provide it, automatically through the use of our Services, and from third-party sources:

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1.1 Personal Information You Provide

  • Name, phone number, email address

  • Home or pickup/drop-off address

  • Date of birth (when required)

  • Emergency contact details

  • Mobility or accessibility requirements (optional)

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1.2 Service & Usage Information

  • Trip booking details (pickup, drop-off, time, instructions)

  • Ride history, courier request details

  • Notes for drivers and special instructions

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1.3 Device & Technical Data

  • IP address, device type, operating system

  • App usage data, crash reports

  • Location data (when enabled) for scheduling and trip tracking

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1.4 Payment & Billing Information

  • Payment method, transaction records

  • We use third-party processors and do not store full card details

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2. How We Collect Information

  • From you, e.g., completing forms in the app or website

  • Automatically, via cookies, tracking technologies, APIs

  • From third parties, such as identity verification or referral sources

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3. Why We Collect Information

We collect and use your information to:

  • Provide, operate, and maintain our Services

  • Book, schedule, monitor, and track rides or deliveries

  • Send confirmations, updates, and notifications

  • Process payments and issue receipts

  • Improve user experience and Service performance

  • Ensure safety, compliance, and fraud prevention

  • Comply with legal obligations

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4. How We Store, Use, Share & Disclose Information
Storage & Security

We employ technical, administrative, and physical measures to protect your personal information, such as encryption and access controls. However, no system is entirely secure.

Sharing & Disclosure

We may share information with:

  • Assigned Drivers and subcontractors (to fulfill a trip or delivery)

  • Third-party service providers (payment processors, analytics, cloud storage)

  • Medical facilities, caregivers, or schools — but only with your consent where required

  • Legal authorities in response to valid legal requests

We do not sell your personal information.

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5. Tracking Technologies & Cookies

We use cookies and similar tracking technologies to understand user behavior, improve functionality, and measure usage. You can disable most tracking via your browser or device settings; note that disabling may limit functionality.

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6. Withdrawal of Consent & User Rights

You have the right to:

  • Access and obtain a copy of your personal information

  • Update or correct inaccuracies

  • Request deletion of your personal information

  • Withdraw consent for certain processing activities

  • Opt-out of non-essential communications

To exercise these rights, please contact us as described in Section 9.

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7. Children’s Privacy

Our Services are not intended for individuals under the age of 13 without parental/guardian consent. School-transport services require guardian authorization.

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8. Updates to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Policy with a revised “Effective Date” and notify users if required.

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9. Contact Information

If you have questions or requests regarding this Policy, please contact us:
Tempo Rides Plus
Email: [your email]
Phone: [your phone number]
Address: [your business address]

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